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"Severely understaffed and the kiosk line (filas) moves slower."(36 dicas)
"But not attached to the airport (aeroporto); you have to take a shuttle"(6 dicas)
196 Dicas e avaliaçõesFiltro:
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- aeroporto
- rádio
- estradas / ruas
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Siwon KimAgosto 21, 2013Worst. Hellish. Employees cannot locate a reserved car, don't know the wait time, give you a different car for more money and have a "not my business" attitude. Ruined my first impression of LA
GeorgeJunho 5, 2013The guy guiding the traffic - Alberto, must have had a bad lunch- funky funky attitude - sucks
Ann-Michelle of AMITIE CONSULTINGDezembro 21, 2013After a long travel day, this was the worst experience. If you have a reservation and are not gold. You Will wait...forever....Rude staff!
Joe DJulho 17, 2014Wow - avoid if at all possible. Usual go to of Enterprise was sold out so had to come here. Will not be back. Lines absurdly long and self check-in kiosks are a joke.
Eric OppJunho 7, 2012Don't want to wait when returning your car? Just tell them to email you the receipt and walk away.
Brian WilliamsonJaneiro 24, 2016Don't use the phone kiosks - terrible experience. Even a long line at the counter will be faster.
JennSetembro 19, 2012Well, you should only rent from this location if you'd like to wait for your car for 45 mins with an attitude from staff.
Ginger BryantMaio 14, 2013Anywhere but hertz! The line is atrocious! 26 stations 7 agents staff milling around at least 20 people ahead of us. Awful.
Erica ✨✨💫Abril 21, 2014Worst place ever to get a rental car. Took 2 hrs to stand In line to get a car from a kiosk. Pissed everyone off I'll never use again. Awful service. Stay far far away!!
Cindy LudviksenAgosto 23, 2011Last thing I need after a delayed flight in at close to 1am is to wait in a line for 45 mins!
Ask for the "Gold" service to skip the line.
Jen VJunho 21, 201150+ people in line and 3 people working at midnight. Oh, youve been on a 6 hr flight? Whatever. Welcome to LA.
Coolassmike BowersAbril 21, 2010Even though it reads "Car return". It's also the pickup. Big and Dark!
You could grow old and doe waiting for them to check you in on your return.
AlecJulho 12, 2013WORST customer service I've ever had anywhere! coming from an employee who states this is the busiest location..but lets only schedule 3 employees!
Larry ChuMaio 11, 2014Terrible wait, very disorganized and understaffed. I wonder how they might be encouraged to take action to improve customer service at this location.
Construction at Hertz! Give yourself extra time cuz its a mess!
Tim OlesnavageDezembro 29, 2012Long wait times, incompetent service. Told me over phone they had cars, got there and they said reservations only, sorry. Called, reserved, and waited in line again. Totally useless.
Holy... Longest line ever and kiosks are all shut down!! Unreal.
Eric ONovembro 1, 2019If dropping off, leave lots of extra time for the shuttle to the terminal. I've never seen a more crowded drop-off scene than LAX.
Andrew RoweAgosto 2, 2011Of your name is not on the gold board be prepared to wait and experience one of the most unorganized and worst customer service there is
The worst Hertz I've ever been. They're very slow (and I'm a Gold member) trying to upsell things you don't want
Torfi ÓlafssonMarço 6, 2014Terrible understaffed service. Left after waiting for 70 minutes just to talk to a rep on one of their electronic kiosks. Avoid at all costs!
Xtina FinaJunho 13, 2013Horrible customer service!!! Be prepared to wait an hour in line with no compensation or regard for your time. Not to mention a $200 hold. Go Enterprise.
Elizabeth WeinbergFevereiro 23, 2011This line is absurd. Could have not only saved dough on a smaller place but I'd have been out of here an hour agk
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