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"Severely understaffed and the kiosk line (filas) moves slower."(36 dicas)
"But not attached to the airport (aeroporto); you have to take a shuttle"(6 dicas)
196 Dicas e avaliaçõesFiltro:
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Brett FriedmanAbril 23, 2013The rep was nice, but the wait was awful for a car I had already paid for online. It was not clear that I could use the kiosk, I thought it was just for making a reservation. What a waste of an hour.
Worth it to add Gold service, I've never wait since joining.
MelAgosto 17, 2012I can see how it could be a long frustrating wait but even with a power outage we still got in and out in under 5 minutes.
Sevan B.Fevereiro 11, 2011Busy but worth it! Have dealt with 15 - 20 staff members here over multiple visits, never any attitude or even lack of a smile.- Sevan B.Fevereiro 11, 2011Body but worth it!Multiple-time customer here... have dealt with 15 - 20 different staff members, never an ounce of attitude or even lack of a smile.
Sometimes much cheaper to rent from the Hertz at the Hilton.. And you can still drop here!
Ceci VDezembro 24, 20118 out of 26 counters open to help people, half the self service 'express' kiosk are out of service which makes little difference actually as they're pathetic anyway & u'll go back to the line
Anya HigleyAgosto 11, 2012Upgraded to a nice convertible for $20/day some kind of special before Saturday :) service was nice and not too slow
todd drakeSetembro 26, 2012If you're here early, plan on the shuttle bus running very late. Leave time.
Gavin McGarryJunho 17, 2011Staff is helpful but be prepared to wait at both pick up and return. Not long but expect 5 to 10 mins which can feel long if you are late for your flight.
BlaineJunho 2, 2015Secretly applied an expensive ‘upgrade’ to our rental reservation — which we neither requested nor approved.
Latesha WellsOutubro 2, 2013I have AAA so I get Hertz gold, I only see a agent when I drop my car off...gotta love it!!!! :-)
Quick out, not so much returning. Need to recharge? Go in the main lobby.
Crazy busy... But wide selection. Pre-book a specific premium car and go Gold for sure.
Mike RobinsonJaneiro 22, 2014It's like the episode of Seinfeld where Jerry has a reservation for a rental car, but there's no car.
Christopher ThomasDezembro 6, 2011Long line made all the worse by the tacky elevator music. Dozens of check in windows and 7 total agents (two of which are obviously doing something else)
Joe DJulho 17, 2014Wow - avoid if at all possible. Usual go to of Enterprise was sold out so had to come here. Will not be back. Lines absurdly long and self check-in kiosks are a joke.
Ann-Michelle of AMITIE CONSULTINGDezembro 21, 2013After a long travel day, this was the worst experience. If you have a reservation and are not gold. You Will wait...forever....Rude staff!
James ParkOutubro 3, 2010Simply take ur rental agreement, 1. 1. Write Final Mileage 1. Calc Fuel - drop in yellow box near buses. No waiting for check in ppl...boooyah!
Do not expect service from the worst Hertz location in the country. Instead expect no or confusing directions and signs. If you're lucky they will even yell at you to move your car somewhere else.- GeorgeJunho 5, 2013The guy guiding the traffic - Alberto, must have had a bad lunch- funky funky attitude - sucks
If you're running late and ask nicely, they'll drive you to your terminal in your rental car! But ask nice!
Siwon KimAgosto 21, 2013Worst. Hellish. Employees cannot locate a reserved car, don't know the wait time, give you a different car for more money and have a "not my business" attitude. Ruined my first impression of LA
The staff here is super great about giving you a ride to your terminal if you're running late!
Lindsey MastisMarço 14, 2012Avoid their new self-service express option unless NO ONE is in line. Their new process makes TSA look like an express lane.
If you have status and tell them you're running late they'll drive you to your gate in your car
Eric OppJunho 7, 2012Don't want to wait when returning your car? Just tell them to email you the receipt and walk away.
JennSetembro 19, 2012Well, you should only rent from this location if you'd like to wait for your car for 45 mins with an attitude from staff.
I don't know what it is about car rentals that makes them so painful but Hertz seems to try to make it triply so.
Cindy LudviksenAgosto 23, 2011Last thing I need after a delayed flight in at close to 1am is to wait in a line for 45 mins!
Erica ✨✨💫Abril 21, 2014Worst place ever to get a rental car. Took 2 hrs to stand In line to get a car from a kiosk. Pissed everyone off I'll never use again. Awful service. Stay far far away!!
Lance OsborneJulho 24, 2012Renting corporately? Ignore the video agents and go for a face to face human. Huge hassle.
Maja MilicevicMarço 7, 2013Budget for at least an hour - kiosk's dont work, long line to rent and then guess what - no cars. So your wait can potentially be infinite.
Kiat 明Março 6, 2011Don't forget to fill up before returning - gas is at least 2x more expensive ($8.99/gallon in Mar 2011) here!
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