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Kaseya Center

Estádio de Basquete e Sala de Concerto

Downtown Miami, Miami

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Kaseya Center

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Guest Services 3

Guest Services

Mission Statement

At American Airlines Arena, it is our mission to deliver exceptional guest service, by surpassing each guest’s highest level of expectation.

Our Promise

We promise to serve the guests w/ the highest degree of courtesy, professionalism, thoughtfulness, sincerity & enthusiasm. We will succeed when every decision is based on our mission & our beliefs.

Our Belief

We believe our greatest asset, & the key to American Airlines Arena’s success, is our people. We believe that each of us needs a sense of pride & satisfaction in what we do. Because satisfying our guests depends on the efforts of many, our effectiveness will depend on us working together, & respecting each other’s importance & contribution.

S.M.I.L.E. Principles

Service w/ a SMILE

Impress the Guests

Exceed Expectations

Make a Difference

Listen to Learn

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