Instead of reducing our bill by $100 for the lack of heat and hot water in the bathroom sinks for 3 days, the Gaylord should have comped the rooms due to poor service.
Shower filthy, cleaning supplies left in room, front desk staff condescending. Also walked thru lobby cooridor and heard hotelstaff speaking & swearing loudly about guests. Never again Gaylord!
Vacation in style at Gaylord National Resort & Convention Center. This riverfront hotel near Washington, D.C. offers thoughtful amenities, including a 19-story glass atrium, indoor terrace, fountain show, full-service spa and seven on-site restaurants.