Richard

"You really need to be on the upper floors to have any view, but the view is nice. Oddly unmarked lounge on the top floor has indoor and outdoor bars and seating."

"If you're expecting the inspired interior design this property launched with, you're going to be disappointed. The once highly customized furnishings & finishes have made way for more generic tastes."

"Ask about their room service. Oh wait...THEY DON'T HAVE ANY anymore."

"I always like the food here, but with some apparent staffing issues, they're having a hard time with #SXSW."

"Breakfast in the Executive Lounge is free to those with access, but the hot food is consistently terrible."

"Weird and inconvenient elevator setup makes it impossible to go from your room to the lobby, ballrooms w/o taking 2 rides in separate elevator banks. They say security, I say poor customer experience."